Returns & Exchanges
At Nature Hills Nursery, we strive to ensure your plants arrive healthy and ready to thrive; however, if you are not satisfied with your purchase, we offer a streamlined return process for non-living items and specific guarantees for our nursery stock.
Initial Inspection
Examine your plants immediately upon arrival and take clear photos if there are any signs of damage or health concerns during transit.
Contact Support
Reach out to our customer service team within 48 hours of delivery to report issues and initiate a Return Merchandise Authorization (RMA) for eligible items.
Secure Packaging
For non-plant returns, place the item in its original packaging with all documentation to ensure it is protected during the return shipment.
Ship and Track
Affix the provided return label to your package and drop it off at the designated carrier, keeping your tracking number until your refund or credit is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing